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Refund a part of shipped order

1. Go to Orders and click on See Details of an order which you want to refund.

2. Scroll to the bottom of the order page and click Request a Refund.

3. You will see this form:

4. Adjust it to indicate you refund just one item. You need to select from a drop down menu a reason ('Wrong qty received') and change Qty returned by customer and Qty you want to refund for to 1 (or other number if you refund for more products).

 

5. Click Submit button. Please be careful to do not double refund. After few days you may receive a return request from JET about this order (happens when a buyer claims a return even if you already refunded it). In this case you need to complete the return request which will come by inserting 0 for all the returned items. This way a return will be acknowledged, but not double refunded since you are right now already refunding it.