This FAQ is not anymore maintained and may contain outdated information. It will be soon removed.
We invite you to visit our new support pages at

What does an order’s status "exception - cancelled during Jet created state” mean?

This means there was an order which came to our system, but JET canceled it. This order should be ignored by merchants. There are two most common reasons for orders to be canceled this way : either a buyer canceled it (JET allows customers to cancel their orders within about 30 min after placing them) or an order was canceled because of a possible credit card fraud.